Dropped from Your Zoom Call? What to Do.

If a learner is logging into his/her class through the SDUSD authenticated zoom server (read this document linked here for more support and troubleshooting) and he/she is dropped and is still experiencing problems in regaining access to the online class, we ask that the student continue to attempt logging into the class. After several attempts (approx. 10 minutes or so), the student should reach out for adult support so that a parent/guardian can email the teacher and Grant's attendance clerk Terri Anderson (TAnderson3@sandi.net) immediately. Please also consult with SDUSD’s technology/ device support for families at 619-732-1400. They can also assist with troubleshooting your internet connectivity at 619-260-2460.

By following these steps, we will know that the learner has done everything possible and, ideally, we'll be able to help troubleshoot and/or notify the teacher as soon as we can. Please note that the classroom teacher is actively engaged in facilitating his/her current zoom class and will likely not be checking his/her email or google classroom during that same timeframe. It may simply not be possible for the teacher to be able to troubleshoot with you or your learner while he/she is also facilitating the class. This is why it is important to reach out to Terri Anderson (TAnderson3@sandi.net) and/or the IT Help Desk phone lines. If we are available, we will certainly try to assist and/or attempt to notify the teacher.

If we are not immediately available to help troubleshoot and/or notify the teacher, the email you send the teacher and Ms. Anderson will be in our records and we will be able to respond to the concern as soon as we can (this may need to happen during “flex time”). It is very important to us that our learners have access to instruction, and we will work to support these concerns to the best of our ability. Thank you, for your patience and understanding!

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